Outage recap · OpenAI

ChatGPT outage — October 22, 2026

On October 22, 2026, ChatGPT had 3 reported incidents on OpenAI's official status page. Below is what was reported — impact, timing, and the AI services the same upstream outage could affect.

Degraded Performance of Dots on Enterprise

minor
Started
Oct 22, 2:51 PM EDT
Resolved
Oct 22, 4:55 PM EDT
Duration
2h 4m

OpenAI's updates (3)

  1. investigating · Oct 22, 2:51 PM EDT

    Users are experiencing failures sending messages to dots.

  2. identified · Oct 22, 2:59 PM EDT

    Our teams have identified the issue and are actively implementing a mitigation. At this time the majority of impact is affecting enterprise customers.

  3. resolved · Oct 22, 4:55 PM EDT

    All impacted services have now fully recovered.

What our checks recorded

We checked ChatGPT 25 times from OpenAI's start time to its resolution, once every five minutes. Every one of them reached ChatGPT's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 191 ms, against 190 ms over the 24 hours before. OpenAI posted the incident at Oct 22, 2:51 PM EDT.

Updates are OpenAI's own words from its status page (status: resolved); we never add an inferred cause.

New Ad Accounts failing to provision admins

minor
Started
Oct 22, 3:36 PM EDT
Resolved
Oct 22, 8:07 PM EDT
Duration
4h 31m

OpenAI's updates (4)

  1. identified · Oct 22, 3:36 PM EDT

    We have identified that new ad accounts are failing to assign their creator admin. We are investigating the issue.

  2. identified · Oct 22, 5:30 PM EDT

    We have identified the issue and are working to implement the mitigation.

  3. monitoring · Oct 22, 7:45 PM EDT

    We have applied the mitigation and are monitoring the recovery.

  4. resolved · Oct 22, 8:07 PM EDT

    All impacted services have now fully recovered.

What our checks recorded

We checked ChatGPT 54 times from OpenAI's start time to its resolution, once every five minutes. Every one of them reached ChatGPT's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 189 ms, against 189 ms over the 24 hours before. OpenAI posted the incident at Oct 22, 3:36 PM EDT.

Updates are OpenAI's own words from its status page (status: resolved); we never add an inferred cause.

Delays in customer support responses

none
Started
Oct 22, 11:41 PM EDT
Resolved
Oct 23, 1:58 AM EDT
Duration
2h 17m

OpenAI's updates (5)

  1. investigating · Oct 22, 11:41 PM EDT

    We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

  2. investigating · Oct 22, 11:57 PM EDT

    As a temporary solution, customers looking to reach out to OpenAI Support can email [support@openai.com](mailto:support@openai.com "support@openai.com").

  3. identified · Oct 23, 12:43 AM EDT

    A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.

  4. monitoring · Oct 23, 1:47 AM EDT

    We have applied the mitigation and are monitoring the recovery.

  5. resolved · Oct 23, 1:58 AM EDT

    All impacted services have now fully recovered.

What our checks recorded

We checked ChatGPT 27 times from OpenAI's start time to its resolution, once every five minutes. Every one of them reached ChatGPT's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 197 ms, against 189 ms over the 24 hours before. OpenAI posted the incident at Oct 22, 11:41 PM EDT.

Updates are OpenAI's own words from its status page (status: resolved); we never add an inferred cause.

The AI cascade

ChatGPT depends on OpenAI. When that upstream has an incident, it doesn't hit ChatGPT alone — these AI tools share the dependency and can degrade at the same time:

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Is ChatGPT down right now? →ChatGPT status history →

AIDownCheck is not affiliated with OpenAI. This recap summarizes incidents published on OpenAI's official status page.