Outage recap · OpenAI

ChatGPT outage — October 23, 2026

On October 23, 2026, ChatGPT had 2 reported incidents on OpenAI's official status page. Below is what was reported — impact, timing, and the AI services the same upstream outage could affect.

Help Center Chat Support Degraded

none
Started
Oct 23, 5:30 PM EDT
Resolved
Oct 23, 6:02 PM EDT
Duration
33 min

OpenAI's updates (3)

  1. investigating · Oct 23, 5:30 PM EDT

    We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at [support@openai.com](mailto:support@openai.com "support@openai.com") for assistance. We apologize for the inconvenience and will provide updates as they become available.

  2. monitoring · Oct 23, 5:52 PM EDT

    We have applied the mitigation and are monitoring the recovery.

  3. resolved · Oct 23, 6:02 PM EDT

    All impacted services have now fully recovered.

What our checks recorded

We checked ChatGPT 6 times from OpenAI's start time to its resolution, once every five minutes. Every one of them reached ChatGPT's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 156 ms, against 186 ms over the 24 hours before. OpenAI posted the incident at Oct 23, 5:30 PM EDT.

Updates are OpenAI's own words from its status page (status: resolved); we never add an inferred cause.

Degraded experience with ChatGPT app connections using CIMD

minor
Started
Oct 23, 6:52 PM EDT
Resolved
Oct 23, 7:43 PM EDT
Duration
50 min

OpenAI's updates (4)

  1. investigating · Oct 23, 6:52 PM EDT

    We are investigating the issue for the listed services.

  2. monitoring · Oct 23, 7:10 PM EDT

    We have applied the mitigation and are monitoring the recovery.

  3. monitoring · Oct 23, 7:17 PM EDT

    Some ChatGPT app connections experienced failures when connecting a new app or refreshing an existing connection. The affected authentication metadata endpoint is available again, and we are monitoring recovery.

  4. resolved · Oct 23, 7:43 PM EDT

    All impacted services have now fully recovered.

What our checks recorded

We checked ChatGPT 10 times from OpenAI's start time to its resolution, once every five minutes. Every one of them reached ChatGPT's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 261 ms, against 181 ms over the 24 hours before. OpenAI posted the incident at Oct 23, 6:52 PM EDT.

Updates are OpenAI's own words from its status page (status: resolved); we never add an inferred cause.

The AI cascade

ChatGPT depends on OpenAI. When that upstream has an incident, it doesn't hit ChatGPT alone — these AI tools share the dependency and can degrade at the same time:

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Is ChatGPT down right now? →ChatGPT status history →

AIDownCheck is not affiliated with OpenAI. This recap summarizes incidents published on OpenAI's official status page.