File upload errors in ChatGPT
minor- Started
- Nov 2, 7:46 PM EST
- Resolved
- Nov 3, 12:39 AM EST
- Duration
- 4h 53m
OpenAI's updates (5)
- identified · Nov 2, 7:46 PM EST
Some users are having trouble uploading files to ChatGPT or getting ChatGPT to read uploaded files. We are working on implementing a mitigation.
- investigating · Nov 2, 7:58 PM EST
We’re investigating a potential issue for the listed services and checking how it affects users. We’ll share an update when we know more.
- identified · Nov 2, 9:06 PM EST
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
- monitoring · Nov 2, 9:51 PM EST
We’ve applied a mitigation and are monitoring the affected services to confirm recovery.
- resolved · Nov 3, 12:39 AM EST
All affected services are operating normally again. We’re sorry for the disruption, and we appreciate your patience.
What our checks recorded
We checked ChatGPT 58 times from OpenAI's start time to its resolution, once every five minutes. Every one of them reached ChatGPT's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 176 ms, against 197 ms over the 24 hours before. OpenAI posted the incident at Nov 2, 7:46 PM EST.
Updates are OpenAI's own words from its status page (status: resolved); we never add an inferred cause.