Elevated error rates with some U.S. business Mastercards
none- Started
- Nov 6, 1:38 PM EST
- Resolved
- Nov 10, 11:06 AM EST
- Duration
- 93h 28m
OpenAI's updates (4)
- identified · Nov 6, 1:38 PM EST
**Investigating** — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.
- identified · Nov 6, 1:50 PM EST
Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.
- monitoring · Nov 6, 8:29 PM EST
We’ve applied a mitigation and are monitoring the affected services to confirm recovery.
- resolved · Nov 10, 11:06 AM EST
All affected services are operating normally again. We’re sorry for the disruption, and we appreciate your patience.
What our checks recorded
We checked ChatGPT 576 times from OpenAI's start time to its resolution, once every five minutes. Every one of them reached ChatGPT's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 474 ms, against 508 ms over the 24 hours before. OpenAI posted the incident at Nov 6, 1:38 PM EST.
Updates are OpenAI's own words from its status page (status: resolved); we never add an inferred cause.