Email Delivery Outage
major- Started
- Aug 28, 3:09 PM EDT
- Resolved
- Aug 28, 4:18 PM EDT
- Duration
- 1h 8m
Otter.ai's updates (2)
- investigating · Aug 28, 3:09 PM EDT
We are currently experiencing an issue with email delivery, including notification emails, invite emails, password reset emails, payment emails and reminders, as well as the bulk export feature. Our team is aware of the issue and is working to resolve it as soon as possible.
- resolved · Aug 28, 4:18 PM EDT
Otter systems have been fully restored.
What our checks recorded
We checked Otter.ai 14 times from Otter.ai's start time to its resolution, once every five minutes. Every one of them reached Otter.ai's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 120 ms, against 117 ms over the 24 hours before. Otter.ai posted the incident at Aug 28, 3:09 PM EDT.
Updates are Otter.ai's own words from its status page (status: resolved); we never add an inferred cause.