Issue with usage based billing
MAJOROUTAGE- Started
- Sep 3, 4:30 PM EDT
- Resolved
- —
- Duration
- not marked resolved
What our checks recorded
We checked Perplexity 23 times in the two hours after Perplexity AI's start time (it published no end time), once every five minutes. Every one of them reached Perplexity's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 371 ms, against 387 ms over the 24 hours before. Perplexity AI's feed showed the incident by Sep 3, 4:40 PM EDT (we read it every five minutes).
Updates are Perplexity AI's own words from its status page (status: MONITORING); we never add an inferred cause.