We've identified a problem and are working on a fix
minor- Started
- Sep 29, 3:59 PM EDT
- Resolved
- Sep 29, 6:20 PM EDT
- Duration
- 2h 21m
Runway's updates (3)
- investigating · Sep 29, 3:59 PM EDT
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- investigating · Sep 29, 4:16 PM EDT
We've spotted that something has gone wrong with Alelph 2 generations, causing degraded performance. We're currently investigating the issue, and will provide an update soon.
- resolved · Sep 29, 6:20 PM EDT
This incident has now been resolved.
What our checks recorded
We checked Runway 29 times from Runway's start time to its resolution, once every five minutes. Every one of them reached Runway's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 123 ms, against 137 ms over the 24 hours before. Runway posted the incident at Sep 29, 3:59 PM EDT.
Updates are Runway's own words from its status page (status: resolved); we never add an inferred cause. The vendor's incident page ↗