Elevated Seedance moderation errors
none- Started
- Oct 6, 2:52 PM EDT
- Resolved
- Oct 6, 4:22 PM EDT
- Duration
- 1h 30m
Runway's updates (4)
- monitoring · Oct 6, 2:52 PM EDT
We have detected elevated failures for Seedance generations with inputs that include human faces. We are working with the Seedance team to diagnose the issue.
- monitoring · Oct 6, 2:55 PM EDT
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- monitoring · Oct 6, 2:58 PM EDT
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved · Oct 6, 4:22 PM EDT
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
What our checks recorded
We checked Runway 18 times from Runway's start time to its resolution, once every five minutes. Every one of them reached Runway's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 155 ms, against 149 ms over the 24 hours before. Runway posted the incident at Oct 6, 2:52 PM EDT.
Updates are Runway's own words from its status page (status: resolved); we never add an inferred cause. The vendor's incident page ↗