Magnific upscalers unavailable
minor- Started
- Oct 24, 5:15 AM EDT
- Resolved
- Oct 24, 9:29 AM EDT
- Duration
- 4h 14m
Runway's updates (3)
- investigating · Oct 24, 5:15 AM EDT
Magnific upscaling is currently failing. We've identified the cause and are working with our provider to restore service
- monitoring · Oct 24, 8:21 AM EDT
We've applied a fix and Magnific upscaling is working again. We're monitoring to make sure everything stays stable
- resolved · Oct 24, 9:29 AM EDT
This incident has been resolved. Magnific upscaling is working normally again
What our checks recorded
We checked Runway 51 times from Runway's start time to its resolution, once every five minutes. Every one of them reached Runway's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 139 ms, against 140 ms over the 24 hours before. Runway posted the incident at Oct 24, 5:15 AM EDT.
Updates are Runway's own words from its status page (status: resolved); we never add an inferred cause. The vendor's incident page ↗