Kling video generations failing or delayed
minor- Started
- Nov 2, 11:53 AM EST
- Resolved
- Nov 2, 7:59 PM EST
- Duration
- 8h 7m
Runway's updates (4)
- investigating · Nov 2, 11:53 AM EST
We're seeing degraded performance for Kling 4.0 and 3.0 tasks.
- identified · Nov 2, 12:36 PM EST
Since about 15:00 UTC, most video generations with Kling models are failing or taking much longer than usual. This affects Kling 4.0, Kling 3.0 (Standard, Pro, Turbo, 4K and Motion Control) and Kling O3 (Standard, Pro and 4K). Other video models are not affected. The cause is an issue with our upstream provider. We're working with them on a fix. Some generations have started completing again, but we don't expect normal performance yet. Until then, we recommend using a different video model. Generations that are still pending may complete late or fail.
- monitoring · Nov 2, 5:17 PM EST
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved · Nov 2, 7:59 PM EST
This incident has now been resolved.
What our checks recorded
We checked Runway 97 times from Runway's start time to its resolution, once every five minutes. Every one of them reached Runway's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 732 ms, against 788 ms over the 24 hours before. Runway posted the incident at Nov 2, 11:53 AM EST.
Updates are Runway's own words from its status page (status: resolved); we never add an inferred cause. The vendor's incident page ↗