Seedance video generations failing or delayed
minor- Started
- Nov 3, 6:49 PM EST
- Resolved
- Nov 3, 11:55 PM EST
- Duration
- 5h 6m
Runway's updates (4)
- investigating · Nov 3, 6:49 PM EST
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- investigating · Nov 3, 6:55 PM EST
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- monitoring · Nov 3, 7:21 PM EST
A fix has been implemented and we are monitoring the results.
- resolved · Nov 3, 11:55 PM EST
This incident has now been resolved.
What our checks recorded
We checked Runway 62 times from Runway's start time to its resolution, once every five minutes. Every one of them reached Runway's site, so this incident did not show up as a failed page load. Our check loads the public site; it cannot see an API error or a broken feature. Median response time was 793 ms, against 784 ms over the 24 hours before. Runway posted the incident at Nov 3, 6:49 PM EST.
Updates are Runway's own words from its status page (status: resolved); we never add an inferred cause. The vendor's incident page ↗