Outage recap · HeyGen

HeyGen outage — September 9, 2026

On September 9, 2026, HeyGen had a reported incident on HeyGen's official status page. Below is what was reported — impact, timing, and the AI services the same upstream outage could affect.

Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions

major

Started: Sep 9, 3:25 PM EDT
Resolved: —
Duration: not marked resolved

As reported by HeyGen's official status page (status: identified). We report the vendor's own words, never an inferred cause.

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AIDownCheck is not affiliated with HeyGen. This recap summarizes incidents published on HeyGen's official status page.